Items purchased at a Black Friday or other sale discount are final sale and are not covered by our voluntary money-back promise. This does not affect your statutory rights described below.
EU Right of Withdrawal (14 days)
If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without giving any reason. This right applies to all items, including sale items. Return postage is paid by the customer.
Email us at dovydascesn99@gmail.com with your order number. The return address is provided by email upon request. Please do not send anything back before you receive our return instructions.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or you received the wrong item, email us at dovydascesn99@gmail.com within 30 days of delivery, ideally with a photo, and we will make it right with a replacement or refund at no cost to you.
Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.
Contact us at dovydascesn99@gmail.com or +37060680832.